Welcome to our online flower delivery service for Friern Barnet and the surrounding areas. These Terms and Conditions ("Terms") outline your rights and obligations when you place an order for flowers with us via our website. By submitting an order, you accept these Terms, which are designed to ensure a clear understanding of your order process, payment terms, cancellations, and liabilities related to online flower delivery in Friern Barnet. Please read them carefully before making your purchase. If you do not agree to these Terms, you should not use our online flower delivery service in Friern Barnet.
These Terms apply to all consumers placing online orders for our flower delivery service in Friern Barnet and the neighbouring areas. By placing an order, you affirm that you are at least 18 years old and have the legal capacity to enter into binding contracts. Our flower delivery services are intended for personal use within Friern Barnet and nearby localities; we reserve the right to refuse service to any order that does not meet our delivery criteria.
To place an online order for flower delivery in Friern Barnet, please follow the instructions provided on our website:
Upon successful order submission, you will receive an electronic confirmation summarising your order details. Acceptance of your order, and the formation of the contract between you and us, occurs only when you receive this confirmation. Please check all recipient and delivery details carefully; we cannot be held responsible for failed deliveries arising from incorrect or incomplete information.
We strive to maintain full availability of all floral products pictured and described online. However, flowers are a seasonal product and subject to supply variations. If a particular flower type or arrangement is unavailable on the day of delivery, we reserve the right to substitute those items with similar flowers of equal or superior value, style, and quality, ensuring the overall look and feel of the arrangement is maintained. We will endeavour to inform you if a major change is necessary, but some substitutions may be made without prior notice due to the perishable nature of flowers and the time-sensitive element of the order.
All prices for flower arrangements, bouquets, and associated delivery fees are clearly displayed on our website and are inclusive of Value Added Tax (VAT) at the applicable UK rate. Prices may change from time to time, but such changes will not affect orders already confirmed.
Payment must be received in full before your flower order can be processed and scheduled for delivery. Accepted payment methods will be displayed at checkout and may include major credit cards, debit cards, and other secure online payment methods. Final confirmation of your order will only be given once we have processed your payment successfully.
You confirm that all payment details provided to us for the purpose of purchasing products are correct, that the payment card or account used is your own, and that there are sufficient funds or credit available to complete the payment.
We offer flower delivery to Friern Barnet and its surrounding areas as detailed on our website. During checkout, you may select your desired delivery date, subject to availability. While we make every reasonable effort to deliver your flowers on the specified date, delivery times are not guaranteed and may vary due to demand, weather, traffic, or other unforeseen circumstances.
In the event that no one is available to accept delivery at the specified address, our driver may attempt to leave the flowers with a neighbour or in a secure and sheltered location. If delivery is not possible, we will leave a card with instructions for re-delivery or collection, wherever feasible. Additional delivery costs may apply for re-delivery attempts.
For business addresses or public establishments, please supply precise internal delivery instructions to ensure successful receipt. Once delivery is made as per your instructions, our responsibility for the product ceases.
You have the right to cancel or amend your order for flower delivery in Friern Barnet, subject to the following conditions:
Should we need to cancel your order for any reason (such as unavailability of delivery dates, incorrect information, or factors outside our control), you will be contacted as soon as possible and offered an alternative date or a full refund.
If your flower delivery does not meet expectations due to quality issues or incorrect items, please notify us within 24 hours of delivery. Please provide photographic evidence of any issues. Where appropriate, we will offer a replacement, re-delivery, or a refund, in accordance with your statutory rights. Due to the perishable nature of fresh flowers and the personalisation of arrangements, we do not accept returns except where products are faulty or not as described.
It is your responsibility to:
We are not liable for failed or delayed deliveries caused by incorrect or insufficient recipient details, inability of the recipient to receive the order, or failure to follow flower care guidelines after delivery.
Our total liability in connection with the purchase or delivery of flowers shall be limited to the value of your order. We do not accept liability for indirect, consequential, or incidental damages including lost opportunities, events, or celebrations that may arise from delay, non-delivery, or product faults unless expressly required by law.
Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence, or for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by UK law.
All content, images, product designs, and branding used on our website related to online flower delivery in Friern Barnet are protected by intellectual property laws. You agree not to reproduce, duplicate, copy, or otherwise exploit any part of this website or its content without our express written permission.
We shall not be held liable for any delays or failures in delivering your flower order resulting from events beyond our reasonable control, including but not limited to natural disasters, extreme weather, industrial disputes, emergencies, or supply chain failures. In such cases, we will attempt to notify you and arrange alternative solutions or a refund where appropriate.
We process your personal data in accordance with applicable UK data protection laws. Your information is used solely for purposes of order fulfilment, customer service, and record keeping. For full details, see our Privacy Policy as outlined on our website.
These Terms and any dispute or claim arising from or in connection with them are governed by and construed in accordance with the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the English courts regarding any legal proceedings or disputes that may arise under these Terms.
If any provision of these Terms is found to be invalid or unenforceable, the validity of the remaining provisions shall not be affected. No failure or delay by us in exercising any right or remedy under these Terms shall operate as a waiver of such right or remedy. These Terms constitute the entire agreement between you and us relating to your use of our online flower delivery service in Friern Barnet and supersede any previous agreements or understandings.
We reserve the right to update or amend these Terms from time to time to reflect changes to our services, legal requirements, or regulatory provisions. Any modifications will be posted on this page, and it is your responsibility to review these Terms before placing each order. Your continued use of our service constitutes your acceptance of any revised Terms.
If you have any questions, comments, or concerns regarding these Terms & Conditions for Flower Delivery in Friern Barnet, please refer to our Contact Us page for ways to get in touch. Our customer service team is dedicated to providing you with the best possible experience and will do their utmost to resolve any issues relating to your online flower delivery order in Friern Barnet and surrounding areas.
Note: These Terms & Conditions govern all flower delivery orders placed online for delivery across Friern Barnet and its nearby areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Friern Barnet, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Friern Barnet.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
